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What Determines Great Patient Satisfaction?

New York NY Facial Plastic Surgeon

An evaluation was done at the University of Michigan Department of Plastic Surgery (Predictors of Patient Satisfaction in an Outpatient Plastic Surgery Clinic) to determine what is most important to patients when it comes to their satisfaction. While it would reasonably be assumed that the technical skills of a surgeon would be the primary predictor of patient satisfaction, the study actually found some surprising results.

345 patients completed the evaluation by questionnaire with a 95% participation rate, and the important predictors of patient satisfaction were determined to be (in order of importance):

  1. The personal manner of the physician
  2. The amount of time that patients spent with the physician
  3. The length of time that it took to get an appointment
  4. The explanation of what would be done during the procedure

Similar studies in other medical studies have all had similar results. It behooves plastic surgeons, and indeed all physicians, to concentrate on empathetic and unhurried communication with their patients as the most effective manner of improving satisfaction. Studies regarding malpractice litigation have also demonstrated that physicians who communicate effectively and spend more time with their patients are less prone to law suits.

Dr. Maurice Khosh has been selected to be included on the Best Doctors in America 2015-2016 data base. His selection states:
“Your selection is the result of extensive, impartial, peer- review survey of thousands of doctors nationwide. being named a Best Doctor is a singular honor recognizing the 5% of US doctors from whom others would seek care. Only those who earn the consensus support of other physicians are included. A doctor or hospital cannot pay or apply to become a Best Doctor, nor do we pay physicians or hospitals for inclusion.”

In our fast paced society of rapid communication, the time spent with a doctor continues to be of greatest importance to patients. In other words, bedside manner goes a long way in endearing physicians to their most prized critics: their patients. Dr. Khosh is proud to have been selected among America’s Best Doctors for his care and attention to all of his patients.

Posted on behalf of Maurice M. Khosh, MD, FACS

Maurice M. Khosh, MD, FACS
580 Park Avenue Suite 1BE,
New York, NY 10065
(212) 339-9988

What Dr. Khosh's Patients Say


Based on 174 reviews

Meredith G.
Saw Dr. Khosh for a fractured nose. He reset my nose beautifully (and with little discomfort to me) and then discussed some of my sinus issues with me upon my follow up visit. Never felt like he was rushing me out and felt very confident in his abilities. I would highly recommend to anyone needing plastic or reconstructive options!
Jackie C.
Great front office, really good experience after what was a terrible accident. I was made to feel comfortable. Dr. Khosh is very good at what he does. I'm still healing but I'm confident of the results
Kaitlin M.
Dr. Khosh takes exceptional care of his patients. He has operated on me twice, each time making me feel extremely comfortable and satisfied with the results. His staff is also very kind and knowledgeable.
Diana G.
Dr. Khosh & his staff Susan & Christine are absolutely amazing! They were so supportive & helpful from beginning to end & they are just wonderful people. Thank you guys I truly appreciate everything you guys have done for me. I would recommend them to anyone & everyone!
Joann M.
After visiting and being evaluated by several doctors, I kept going back to Dr. Khosh. His tranquil spirit and professionalism were captivating. Thank you for a job well done and keeping me calm throughout the entire process. A special thanks to your staff Susan and Christine for all of their support as well. Hi highly recommend Dr. Khosh.
Leah G.
Upon hearing of the overwhelmingly positive experience a friend of mine had in choosing Dr. Khosh as her surgeon, I decided to make an appointment for my own septoplasty/rhinoplasty/turbinate reduction. Although I was slightly skeptical as the praise I had heard seemed a bit hyperbolic, all uncertainty dissipated after meeting the Doctor and his staff. My pre- and post-operative experience was excellent in terms of concerns adequately addressed prior to the surgery and mitigation of any bruising in the convalescent period. Despite my apparent predisposition to rather slower healing, a year after the surgery, my nose looks really pretty and my breathing entirely unobstructed! I highly recommend Dr. Khosh!
Courtney G.
AMAZING!!!!!! I had Dr Khosh perform lipo on my chin/neck and my result is unbelievable! Better than I could have expected! I met with a couple of surgeons and the second I met with Dr Khosh I knew he was the one I was going with. He was compassionate and explained every detail of what would take place during the surgery and what to expect during recovery. I even emailed a few times during recovery with various questions and he got right back to me asap which was really comforting! I honestly fully recommend Dr Khosh, he did an amazing job and is an amazing person.
Frieda S.
i can finally breathe!! Dr. Khosh made the entire experience a breeze, it was truly a pleasure to be under his care. I am forever thankful and highly recommend him. Not only does his work speak for himself, but he has excellent bedside manner. His kindness and patience is above and beyond. He takes the time to answer to every question you have to help you understand the process while at the same time making you feel so comfortable. From the first consultation i knew i was in good hands. I am so pleased with the result and forever thankful.
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